Proceeding from Banque Misr’s belief that technological development has become today the fastest variable among the variables that affect the global economy, as it has become a very important matter to follow this development, to keep pace with the changes on the scene and better serve its customers. From the digital services free of charge to its customers from the first of April until the thirtieth of June 2022 through the application of the Internet and mobile banking BM Online, including issuing credit cards and instant debit cards for free without fees, granting personal loans, real estate financing, commercial and government loans without administrative fees, in addition to opening accounts and obtaining checkbooks for free without fees, as well as making ACH transfers for free without fees, As for bill payment services, the customer is exempted from the bank's private banks.

This offer comes from Banque Misr to ensure keeping pace with the global development in this field, which contributes to achieving the goals of financial inclusion as one of the national goals of the state and in line with the policies of the National Council for Electronic Payments, by stimulating the use of electronic means and channels for payment instead of using cash..

It is worth noting that Banque Misr has taken several steps towards digital transformation, for example; Modernization and development of the Internet banking service BM Online, as the bank, within the framework of modernizing and developing the BM Online banking service, made available a new package of banking services that customers can obtain through the internet and mobile banking service. This saves the customer time and speed in obtaining banking services in the event of going to the branch, and customers can also perform all their banking transactions online.

Banque Misr is one of the first banks to provide mobile payment service through the Banque Misr wallet application "BM Wallet", and for the first time in Egypt, Banque Misr has used artificial intelligence technology; To provide the Chat Bot service, the “robot assistant” through its website, to serve customers around the clock, and this interactive service is a step towards moving forward in digital transformation, whereby customers can have an interactive dialogue with the robot assistant at all times without waiting; Which is reflected in the speed and flexibility of customer service to improve the efficiency and flow of service.

Banque Misr also launched the first digital bank in cooperation with the French company Atos in Egypt, which is the first project of its kind in Egypt, where the bank contracted with Atos, one of the largest international companies specialized in establishing digital banks and a pioneer in the field of digital transformation..

Banque Misr is also the first bank to provide purchasing technology from points of sale and websites with a  QR Code for mobile wallet customers, and for the first time in Egypt, the bank mechanized obtaining financing for micro-projects from Banque Misr to provide the service immediately. The bank also allows its customers to communicate with it around the clock through the main pages of Banque Misr on social media, including; Facebook, Twitter, Instagram, and others.

Banque Misr is pursuing a strategy to transform from a traditional bank to a bank that leads the digital transformation in the banking sector in Egypt. This is in the belief that introducing the elements of digital transformation into the banking system will contribute more to improving the provision of banking and financial services. The digital transformation sector, which is the first integrated sector for banking digital transformation at Banque Misr, has launched a set of digital services in light of the new digital transformation system, including the new mobile application for the banking internet in its modern and flexible form and experience. Also under the umbrella of Banque Misr Express electronic services, "Small Business Loan Online - Express", and Murabaha Small Business Online - Express.

Banque Misr’s provision of all these digital services to its customers comes within the framework of Banque Misr’s pioneering role in providing electronic services and all electronic payment solutions in support of the Egyptian state’s directions in implementing financial inclusion, as Banque Misr works to enhance the excellence of its services, maintain its long-term success and actively participate in the services that it provides. It meets the needs of its customers, believing that digital transformation has become an important stage, especially in light of the emergency conditions imposed by the Corona pandemic on the world, which motivated individuals to use digital platforms to obtain services, in a way that ensures keeping pace with global development in these areas..