Services provided through the customer’s IVR no. (with service subscription)

• You can now activate the IVR banking service yourself and enjoy the following services:
• Inquire about account balances and the last 5 transactions on the account (current, savings, Youm Bi Youm).
• Transfer between customer’s accounts
• Inquire about credit card payments and the last 5 credit card transactions
• Pay credit card debts from the customer’s account
• Request a statement (for current and savings account) and send the same to the customer via mail, fax or electronic mail (as requested by the customer).
• Request a statement (for credit card) and send the same to the customer via mail, fax or electronic mail (as requested by the customer).
• Request a cheque book, to be received from the account branch
• Change the PIN of the IVR service

Services not requiring an IVR number (without service subscription)

• Knowing the IBAN no.
• Activating direct debit cards
• Activating Prepaid Cards
• Activating Payroll Cards

How to subscribe to the IVR voice service

Contact the call center on 19888 or send Email to BM19888@banquemisr.com to get the voice service identification number and self-activate the service 

Steps to activate the subscription to the IVR voice service

• Call the call center on 19888
• Choose the language "For Arabic press number (1) for English press number (2)
• Press number (1) for individual services
• Press number (1) for voice service services
• Enter the Voice Service Identification Number followed by the (#) sign.
• Enter the 14 digits of your national ID
• Enter the activation code sent to you in a text message on the phone number registered in the bank and used for one time only OTP
• Enter a 4 digit password from your choice
• Re-enter the 4-digit password

Interactive Voice Response Service ( IVR ) Map