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The Chatbot "ABKARINO"

is here to answer your inquiries about the bank's services and products. It can also help you find the nearest ATM or branch of Banque Misr, available anytime and anywhere.
You can also ask Abkarino to initiate a text chat with one of our live chat representatives to answer your questions, submit requests, or fill complaints 24/7.

A one-time password (OTP) will be sent via SMS from Banque Misr to ensure your transactions are completed securely.

Services provided by live chat representatives:

1. stop cards.
2. Balance and transaction inquiries for accounts or cards
3. Resetting incorrect PIN attempts
4. Inquiries about transfers
5. Installment plans for credit card transactions
6. Removing incorrect login attempts / Reissuing the PIN (for online banking services)

Please be aware not to disclose any personal or financial information, including the three-digit number on the back of your card (CVV), any confirmation code sent to you by the bank (OTP), or the PIN used for ATM withdrawals or purchases, to any party that requests it by any means, in order to maintain the confidentiality of your information.