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Registration process

For retail users, there are two options available for the customers to register in the service (self-registration and registration through a bank admin). The Bank prefers the self-registration option as part of the Bank’s commercial strategy, unless the customer requests the Bank’s assistance in the registration process. Self-Registration Process:

 

Visit the nearest branch and sign the service request for the internet banking service, then you will receive a message as soon as the service is activated, download the application and proceed through the following steps:

 

 

 

By card number (Debit Card - Credit Card - Prepaid Card )

  • Enter your National ID Number
  • Enter your card number
  • Enter your ATM Pin
  • Enter your cards expiry date
  • Accept the terms & Conditions
  • Create a username and password.
 
  • By Account Number 
    • Enter Your national ID card or Passport number
    • Enter your account number
    • Enter the changing password that was sent to The mobile phone number registered with the subscription request
    • Agree to the terms and conditions
    • Create a username and password

     


    For Registration video

     

Registration through a bank admin:

  • Sign the service application form at any Bank branch.
  • After completing the registration process, the system will send an SMS to the Customer’s mobile number that is registered at the Bank, which includes the Customer’s national ID as their username and a password that will expire within 6 hours.
  • The Customer will go to the Bank’s internet banking page or download the mobile banking app and enter their credentials to log-in for the first time.
  • The customer must change the password according to the username and password policy that is defined by the bank to comply with the CBE regulations in that regard.

 

Two-factor authentication:

  • Visit the nearest branch and sign the application for subscription to the BM Token service.

  • Activate the Soft Token from your Internet Banking account.
  • You will receive a One-Time password to complete registration.
  • Scan the QR Code that will appear with your mobile phone from inside the Soft Token app to complete the activation process.

 

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